A house without heat in a Wisconsin winter is a burst-pipe clock running. No-heat calls get priority, and texting reaches us faster than calling. Send a message with your address and what the system is doing and you will get a real answer on timing.
Try These First — They Are Free
- Check the thermostat: batteries, and that it is actually set to Heat with the setpoint above room temperature
- Check the furnace power switch — it looks like a light switch near the unit and gets flipped by accident constantly
- Check the breaker for the furnace or air handler
- Check the filter. A completely clogged filter will trip the high limit and shut the system down
- Make sure the furnace door or panel is fully seated — there is a safety switch behind it that will not let the unit run if it is loose
- For boilers: check the system pressure gauge and whether the relief valve has discharged
Protecting The House While You Wait
- Open cabinet doors under sinks on exterior walls so warm air reaches the pipes
- Let faucets on exterior walls drip if the house is getting genuinely cold
- Close off unused rooms and concentrate heat where people are
- Do not run a gas oven or a grill indoors for heat — this kills people every winter
- Space heaters directly into a wall outlet, never into an extension cord, and never left unattended
When To Stop And Call For Help Immediately
If you smell gas, leave the house and call the gas utility from outside. If a carbon monoxide alarm sounds, get everyone out and call 911. Those are not HVAC service calls — those are emergencies, and they come before anything on this page.
Text Us — It Is Faster
Texting (920) 304-9377 gets a response quicker than a phone call, and you can send a photo of the error code or the model number while you are at it.
Service Area
We cover Green Bay, De Pere, Ashwaubenon, Howard, Suamico, Bellevue and Allouez, plus Brown County and eight surrounding counties across Northeast Wisconsin. See the full service area →
Why Speed Matters
An unheated house in Northeast Wisconsin can drop to pipe-freezing temperatures within hours in deep winter, and the water damage from a single burst supply line dwarfs the cost of any furnace repair. That is why no-heat calls jump the queue.
Frequently Asked Questions
What counts as an emergency?
No heat in winter, no cooling during a heat advisory (especially with elderly or medically vulnerable people in the house), water actively leaking from equipment, or any suspected gas or carbon monoxide issue — those last two go to the utility or 911 first.
Should I text or call?
Text. It reaches us faster, it does not get lost if we are under a house, and you can send photos of the model number and error code right away.
What should I include in the message?
Your address, what the system is doing (or not doing), any error code or blinking light pattern on the control board, and a photo of the unit’s data plate if you can get one safely.
Prefer to talk? Call (920) 304-9377